What am I responsible for repairing in my home?

If you live in a house, you're responsible for all repairs inside and outside your home. Some repairs may be covered by your contents or buildings insurance.

If you live in a maisonette or a flat, you're also responsible for all repairs inside your home. We're responsible for the roof and the main structure of your building, as well as any shared areas and services. The cost of maintaining these is usually included in your service charge.

You can check your lease for exact details of our responsibilities.

If you have a lease on a flat with us, we’re responsible for the roof and the main structure of your building, as well as any shared areas and services.  The cost of maintaining these is usually included in your service charge.

You’re responsible for all repairs inside your flat which only serves your property. 

If you have a lease on your house or own the freehold of your house, then you are responsible for all repairs.

Requesting a repair

• Request a repair through My Account
• Contact the Customer Contact Centre

What you need to repair

You're responsible for all minor repairs and replacement work in your home, and for repairing any damage you or your visitors cause to fixtures and fittings. You'll find a full list of your responsibilities in your tenancy agreement, but they include:

• Replacing light bulbs and fuses
• Fixing telephone phone points or TV aerials and satellite dishes (unless you share these with others)
• Replacing toilet seats and chains
• Plugs for showers, baths and washbasins
• Maintaining washing machines and their plumbing
• Repairing cookers and gas appliances that you own
• Replacing door keys and changing locks if you're locked out
• Adding extra locks to your home
• Getting rid of any insects or animals that have infested your home (unless there are holes in the external structure)
• Repairing damage caused by overflowing baths, sinks, washing machines, washbasins and toilets in your home
• Repairing damage caused by condensation
• Repairing damage caused by smoke or a fire in your home
• Repairing damage caused by someone breaking into your home, unless you report it to the police and have a crime reference number
• Replacing your carpets or floor coverings

You must also regularly check:

• Smoke alarms and heat detectors and replace their batteries
• Window catches and restrictors, making sure they are free from dust and dirt

What we'll repair

Inside your home, we're responsible for repairing everything we've installed. Unless you caused the damage on purpose or through negligence. In which case, we'll repair it but we'll charge you for the work.

We're responsible for fixing:

• The central heating system
• Burst or leaking pipes
• Skirting boards and plasterwork
• Window catches, sash cords and window frames
• Banisters
• Kitchen units
• White goods that we've supplied
• Air vents and extractor fans that we've installed
• Sinks, baths, toilets and shower tap washers
• Vinyl flooring that we've provided in kitchens and bathrooms
• Chimney stacks and flues

We will also have a planned and major works programme for your home. This includes things like replacing your kitchen, bathroom or boiler.

We plan this work several years ahead and we'll write and let you know when it's scheduled to happen. But if you want to know more about what's planned over the next 5 to 10 years, get in touch.

Requesting a repair

• Request a repair through My Account
• Contact the Customer Contact Centre

If it's urgent, like a burst pipe, it's best to call us.

As your landlord, we're responsible for most repairs to the fixtures and fittings in your home. Unless you caused the damage on purpose or through negligence. In which case, we'll repair it but we'll charge you for the work.

What you need to repair

You're responsible for all minor repairs and replacement work in your home. And for repairing any damage you or your visitors cause to fixtures and fittings. You'll find a full list of your responsibilities in your tenancy agreement, but they include:

• Replacing light bulbs
• Replacing toilet seats and chains
• Repairing damage caused by overflowing baths, sinks, washing machines, wash basins, and toilets in your home
• Repairing damage caused by leaks from baths, sinks, wash basins, toilets and baths which have been broken through misuse
• Repairing damage caused by condensation
• Repairing damage caused by smoke or a fire in your home
• Repairing damage caused by someone breaking into your home, unless you report it to the police and have a crime reference number

Requesting a repair

To request a repair, contact your accommodation office.

What you need to repair

You're responsible for all minor repairs and replacement work in your home. And for repairing any damage you or your visitors cause to fixtures and fittings. You'll find a full list of your responsibilities in your tenancy agreement, but they include:

• Replacing light bulbs and fuses
• Fixing telephone phone points or TV aerials and satellite dishes (unless you share these with others)
• Replacing toilet seats and chains
• Plugs for showers, baths and washbasins
• Maintaining washing machines and their plumbing
• Repairing cookers and gas appliances that you own
• Replacing door keys and changing locks if you're locked out
• Adding extra locks to your home
• Getting rid of any insects or animals that have infested your home
• Repairing damage caused by overflowing baths, sinks, washing machines, washbasins, and toilet overflows (unless it wasn't caused in your home)
• Repairing damage caused by condensation
• Repairing damage caused by smoke or a fire in your home
• Repairing damage caused by someone breaking into your home, unless you report it to the police and have a crime reference number
• Replacing your carpets or floor coverings

You must also regularly check:

• Smoke alarms and heat detectors and replace their batteries
• Window catches and restrictors, making sure they are free from dust and dirt

If you're living in temporary accommodation, what you're responsible for depends on who owns the property you live in. Please check your tenancy agreement or speak to your Neighbourhood Officer.

What we'll repair

Inside your home, we're responsible for repairing everything we've installed. Unless you caused the damage on purpose or through negligence. In which case, we'll repair it but we'll charge you for the work.

We're responsible for fixing:

• The central heating system
• Burst or leaking pipes
• Skirting boards and plasterwork
• Window catches, sash cords and window frames
• Banisters
• Kitchen units
• Air vents and extractor fans that we've installed
• Sinks, baths, toilets and shower tap washers
• Vinyl flooring that we've provided in kitchens and bathrooms
• Chimney stacks and flues

We also have a planned and major works programme for your home. This includes things like replacing your kitchen, bathroom or boiler.

We plan this work several years ahead and we'll write and let you know when it's scheduled to happen. But if you want to know more about what's planned over the next 5 to 10 years, contact us.

Requesting a repair

• Request a repair through My Account
• Contact the Customer Contact Centre

If it's urgent, like a burst pipe, it's best to call us.

We're responsible for most repairs to the fixtures and fittings to your student accommodation. Unless you caused the damage on purpose or through negligence. In which case, we can repair it but we'll charge you for the work.

Check your accommodation handbook for a list of the repairs we'll do.

What you need to repair

You're responsible for looking after your accommodation and any furniture in it. You must repair any damage you cause.

If you're not sure whether the repair is your responsibility or ours, speak to someone at your A2Dominion accommodation office.

Requesting a repair

To request a repair, speak to your A2Dominion accommodation office.

Speak to your Site Manager or Housing Officer about any repairs that need to done. They'll be able to tell you who's responsible for repairing it.

If it's your responsibility, you could be able to get help with it from your local Home Improvement Agency.

Speak to your Site Manager or Housing Officer about any repairs that need to done. They'll be able to tell you who's responsible for repairing it.

If it's your responsibility, you might be able to get help with it from your local Home Improvement Agency.